It’s our overriding privacy principle that any personal information provided to us by you is just that: personal and private. As such, we will never sell, rent, share, or otherwise disclose your personal information to anyone except to provide our services or as otherwise described in this Policy, without providing explicit notice of such and the ability to opt-out. Please note that our services may require us to share and disclose your personal information for the purposes of underwriting (re)insurance.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based 3rd party dispute resolution provider (free of charge) at https://www.jamsadr.com/about/submit-a-case.
This Policy applies to information provided to us by: (i) visitors to our websites and (ii) users of our services (i.e., policyholders, insurance agents and brokers, and subscribers to any of our services). Our users’ websites or those to which we provide links, may have their own privacy policies. Because of this, we strongly encourage awareness and understanding of such websites’ separate privacy policies.
Coalition’s website and services are not intended for, nor designed to attract, individuals under the age of 18. Coalition does not knowingly collect personally identifiable information from any person under the age of 18. If it comes to our attention through reliable means that a registered user is a child under 18 years of age, we will cancel that user’s account and/or access to our services.
Coalition collects a variety of information that will aid us in quoting and servicing your insurance policy and providing services to you. This information includes “nonpublic personal information”, which is all information that identifies you and is not available to the general public.
We collect this information through your application information, your communications with us, your transactions, and your use of our services.
Here are some examples of the information we get:
Coalition uses the information you provide or that we collect to develop, operate, maintain, enhance, and provide all of our features and services now and in the future, and to service your account with us, including the following:
Coalition is the owner of the service information collected on this website and through any Coalition service. In order for us to provide some of our services we may also provide information that you supply to us to our affiliates, vendors and service providers, which we use for billing systems, contract and account management, customer support, claims support, relationship management, and other service and technical operations. Such disclosures include:
In such cases, we will try to ensure that such entities are bound by appropriate confidentiality restrictions to protect the personal information covered by this Policy.
We do not sell, rent, or share personal information with 3rd parties for their direct marketing purposes, including as defined under California Civil Code Sec. 1798.83.
California Civil Code section 1798.83 also permits Coalition users who are California residents to request certain information regarding Coalition’s disclosure within the immediately preceding calendar year of that California resident's personal information to 3rd parties and in some cases affiliates for their direct marketing purposes. To make such a request, use the information provided in the “Contact Information” section at the bottom of this Policy. Any such inquiry must include "California Privacy Rights Request" in the first line of the inquiry.
From time-to-time, Coalition may notify you about an offer from one of our promotional partners (e.g., Apps Marketplace partners) via our website or email. While we may target particular types of users for these offers, we do all of the targeting within our systems and not externally. Our partners will not have any access to the targeting information, including the names of the people who may be interested in a particular product or service. Until you affirmatively respond to a promotional offer, we will not share any identifying information about you with any of these partners.
If you install an app from one of our 3rd party partners, Coalition may provide your email address to that partner for account creation and communication with that partner.
Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. We may post your testimonial along with your name and employer name. If you wish to update or delete your testimonial, you can contact us at [email protected].
In the event that all or a portion of Coalition or its assets are acquired by or merged with a 3rd party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users, including personal information and user data in connection with such merger, acquisition, sale, or other change of control.
We reserve the right to disclose your information that we believe is reasonable, appropriate, or necessary to take precautions against liability; to protect Coalition and others from fraudulent, abusive, predatory, or unlawful uses or activity; to investigate and defend ourselves against any 3rd party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of our services; or to protect or vindicate the rights, property, or personal safety of Coalition, our users, or others. In addition, we may be required by law, court order, or other legal process to provide information about our customers to outside parties. It is our policy to ensure adherence to the due process of law in all such instances, and if we are required to provide information under these circumstances, we will, whenever possible, attempt to inform users whose information we are compelled to produce, unless prohibited by law.
We may also retain copies of personal information to comply with our legal obligations, pursuant to our data retention policies, or for such reasonable period as is required to address potential disputes.
We take commercially reasonable steps to protect information we receive from our users from loss, misuse or unauthorized access, disclosure, alteration, and/or destruction. We’ve put in place physical, electronic, and managerial procedures designed to safeguard and secure such information; however, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us in connection with our services.
We allow our users access to their own personal information, and allow them to correct, amend, or delete inaccurate personal information, except where the burden or expense of providing such access is disproportionate to the individual privacy risk, or where the rights of persons other than the requesting individual risk being violated.
If you are a Coalition policyholder, we may contact you regarding your policy, such as billing notices and confirmations of changes, by mail or through email. We will also use your email to provide you with updates about our products and services. We may also contact you by phone regarding timely matters such as late payment or other factors that might affect your policy.
When you register for an account, we will use your name and email address to send periodic emails to you of both promotional and transactional nature. You may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at [email protected].
Coalition has certified under the EU-U.S. Privacy Shield framework set forth by the U.S. Department of Commerce and the European Union. A detailed description of how we comply with the Privacy Shield Principles can be found here. For more information on the EU-U.S. Privacy Shield, please visit the U.S. Department of Commerce’s Privacy Shield website.
ACCESSING OR USING OUR SITES OR SERVICES, OR OTHERWISE PROVIDING INFORMATION TO US, CONSTITUTES CONSENTING TO OUR POTENTIAL TRANSFER, PROCESSING, AND STORAGE OF SUCH INFORMATION IN THE UNITED STATES.
We take the trust and privacy of our customers extremely seriously, and do not believe that we will need to change the core principles set forth in this Policy going forward. However, if we are required to modify this Policy, we will promptly provide notice of any material changes and post the modified Policy on this website along with the effective date of any necessary edits.
This Policy was last updated on October 5, 2017.
Attention: Trust and Compliance
1160 Battery St., Ste 350
San Francisco, CA 94111
We adhere to the principles of the EU-U.S. Privacy Shield framework with respect to personal data provided by: (i) visitors to our website and (ii) users of our services (i.e., insurance policyholders and users of our applications). We use this data, where applicable, to: (i) communicate directly with website visitors; (ii) administer insurance policies and process claims on behalf of our policyholders, including the transfer of information to 3rd parties who may do the same on our behalf; (iii) understand and analyze the usage trends and preferences of our users to improve the way our services work and look, and to create new features and functionality; (iv) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you use our services; (v) provide customized 3rd party advertisements, content, and information; (vi) monitor and analyze the effectiveness of our services and 3rd party marketing activities; (vii) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (viii) comply with legal and contractual requirements.
We will offer you the opportunity to choose (opt out) whether your personal data is (i) to be disclosed to 3rd parties, except when disclosure is made to a 3rd party that is acting as an agent to perform task(s) on our behalf and under our instructions or (ii) to be used for a purpose that is materially different from the purpose for which it was originally collected or subsequently authorized by you. We will provide you with clear, conspicuous, and readily available mechanisms to exercise your choices should applicable circumstances arise. To request that Coalition not use your personal data or opt out of marketing messages from Coalition, you should contact Coalition at [email protected].
We may use 3rd party service providers to assist us in providing services to our customers or as required for our internal business needs. These providers may provide services such as billing systems, contract and account management, customer support, relationship management, claims support, and other technical operations. These 3rd parties may access, process, or store personal data in the course of providing their services. We maintain contracts with these 3rd parties to restrict their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations.
Pursuant to the Privacy Shield Principles, Coalition remains accountable for personal data that we receive under the Privacy Shield and subsequently transfer to a 3rd party. In particular, we remain responsible and liable under the Privacy Shield Principles if 3rd parties we engage to process personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove we are not responsible for the event giving rise to the damage.
We are committed to securing all personal data provided to us. We have deployed and maintain reasonable and appropriate process and technology measures to provide reasonable assurance that your personal data is secured against loss, misuse and unauthorized access, disclosure, alteration, and/or destruction.
Consistent with the Privacy Shield Principles, we limit collection of personal data to the information that is relevant for the purposes of processing and will not process such personal data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. We also take reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current. To accomplish this, we also rely on you exercising your access rights to keep us apprised of any changes in your personal data.
Upon request, we will grant individuals reasonable access to personal data that we hold about them. In addition, we will take reasonable steps to permit individuals to correct, amend, or delete information where it is inaccurate, or has been processed in violation of the Privacy Shield Principles.
We will process all reasonable requests for access within a reasonable time period, but reserve the right to restrict access in cases where the legitimate rights of persons other than the individual would be violated or where the burden or cost of providing access would be disproportionate to the risks to the individual’s privacy.
Our commitments under the Privacy Shield framework are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. We may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Under such circumstances, we may be prohibited by law, court order, or other legal process from providing notice of disclosure.
If you believe that we maintain copies of your personal data within the scope of the EU-U.S. Privacy Shield framework, you may direct any inquiries below:
Attention: Trust and Compliance
1160 Battery St., Ste 350
San Francisco, CA 94111
We will respond to your inquiry within 45 days of receipt and verification of your identity. If we fail to respond during that time, or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our 3rd party dispute resolution provider (free of charge) at https://www.jamsadr.com/about/submit-a-case. If neither we nor our 3rd party dispute resolution provider are able to resolve your complaint, as a last resort you may engage in binding arbitration through the Privacy Shield Panel.
This Policy was last updated on September 4, 2019.
Last updated: October 5, 2017
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE AGREEMENT TO ARBITRATE REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST COALITION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.
By using the information, tools, features, and functionality of the Services, including through any Coalition APIs, or through any software or other websites that interface with the Services or its APIs, you agree to be bound by this Agreement. References to “you” or “your” in these Terms of Service means you, your duly authorized representatives, and any entity you may represent in connection with your use of the Services. Any reference made in these Terms of Service to “Coalition” shall be deemed to have been made to Coalition, Inc., its subsidiaries, successors, assignees, and affiliates, as well as any company that controls Coalition, directly or indirectly, and any other subsidiary of that controlling company. Coalition’s family includes Coalition Insurance Solutions, Inc., a California resident insurance agency that is licensed and appointed to represent Coalition in each state in which Coalition insurance is sold.
By accessing or using our Services, you confirm that:
If it comes to our attention through reliable means that a registered user is a child under 18 years of age, we will cancel that user's account and/or access to the Services. If you are using the Services on behalf of a corporation (or any legal entity other than using it personally), you represent that you are authorized to enter into an agreement on behalf of that legal entity, and are nevertheless individually bound by these Terms even if we have a separate agreement with such corporation.
Not all of the products or services described on this website are available in all areas of the United States and you may not be eligible for them. We reserve the right to determine eligibility. By accessing or using our Services, you agree to be bound by these Terms and by our Privacy & Security Policy. If you do not agree to these Terms or the Privacy & Security Policy, please do not access or otherwise use our Services or any information contained herein.
DO NOT RELY on our Services, including our website and app (collectively, “the App”), for your financial decisions. The content provided within the Coalition Services, including the App, and other content is for convenience and information purposes only. Nothing therein should be construed as rendering tax, legal, investment, or accounting advice. The posting of any prospectus or any other information is not a recommendation or opinion for you to buy or sell any product or participate in any transaction.
All content included within the App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, as well as the compilation of that content into one, coherent website, is the property of Coalition and protected by United States and international copyright laws. Reproduction of the content of the Services without the written permission of Coalition is prohibited.
Coalition™, the Coalition logo, and other Coalition graphics, logos, page headers, button icons, scripts, and service names are trademarks, certification marks, service marks, or other trade dress of Coalition or its subsidiaries. Coalition’s trademarks, certification marks, service marks, and trade dress have inherent meaning and substantial value because of their restricted use. They may not be used in connection with any product or service that is not Coalition’s, or in any manner without Coalition’s permission. All other trademarks not owned by Coalition or its subsidiaries that appear on the App are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Coalition or its subsidiaries.
Subject to these Terms and our policies (including policies made available to you within the Services), we grant you a limited, non-transferable, non-exclusive, and revocable permission to access and use our Services.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access (other than your User Content), which shall remain with us and our respective licensors. Any unauthorized use automatically terminates the permission or license granted by Coalition and may incur legal liabilities for any damages.
In order to access some or all of the Services, you will have to create an account. You hereby represent and warrant that the information you provide to Coalition upon registration (including information provided through your linked Google or Facebook account, as applicable, or other 3rd party Linked Accounts, as defined below), and at all other times, will be true, accurate, current, and complete. Your “Account Information” also includes any information you provide to us during the insurance application or claims process. You also hereby represent and warrant that you will ensure that this information is kept accurate and up-to-date at all times.
If you are issued an account, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. Unauthorized access or use of such portions of the Services that require an account and password is prohibited. You agree that you will notify Coalition immediately if you believe that a 3rd party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred by contacting our Support team. Coalition reserves the right to, under its sole discretion, refuse service, suspend or terminate accounts, or otherwise restrict access to the Services.
In order to purchase an insurance policy through the Services, you may be required to provide Coalition with information regarding your bank account, credit card, or other payment instrument. You represent and warrant to Coalition that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Coalition the insurance premium amount for the insurance policy you have selected in accordance with the terms of such policy and this Terms of Service. You hereby authorize Coalition to bill your payment instrument in advance on a periodic basis in accordance with the terms of the insurance policy you have purchased. If you dispute any charges you must let Coalition know within sixty (60) days after the date that Coalition charges you. You shall be responsible for all taxes associated with the Services other than U.S. taxes based on Coalition’s net income.
Certain software code incorporated into or distributed with the App or otherwise with the Services may be licensed by 3rd parties under various “open-source” or “public-source” software licenses (collectively, the “Open Source Software”). Notwithstanding anything to the contrary in these Terms, the Open Source Software is not licensed under these Terms and instead is separately licensed pursuant to the terms and conditions of their respective open-source software licenses. You agree to comply with the terms and conditions of such open-source software license agreements.
Coalition’s Services allow you to install or utilize certain 3rd party apps (“3rd Party Apps”). These 3rd Party Apps are provided “AS IS” and governed by their own terms of service and privacy policies as set forth by the 3rd parties that provide them. Coalition does not endorse and is not responsible or liable for the services of features provided by these 3rd Party Apps you choose to utilize. You acknowledge and agree that Coalition shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any 3rd Party Apps.
Coalition may, now or in the future, allow you to link your account on the App to your account(s) on 3rd party services, such as social networking sites (“Linked Accounts”). If you link your account on the App to a Linked Account, you are authorizing Coalition to store and use your access credentials to access your Linked Account on your behalf as your agent to integrate your experience with the App with content, information, and features available through such Linked Account. This may include importing the contacts, preferences, interests or “likes” of the Linked Account, and/or pushing updates regarding your use of the Services out to your Linked Accounts. Linking, accessing, or using a 3rd party service through the App in this manner may be subject to additional terms established by the applicable 3rd party, and it is your sole responsibility to comply with such 3rd party terms.
All quotes generated by Coalition are based upon the information you provided and are not a contract, binder, or agreement to extend insurance coverage. Any coverage descriptions provided in our Services are general descriptions of available coverages and are not a statement of contract. To obtain coverage you must submit an application to Coalition whether on Coalition’s web site, mobile app, or otherwise. All applications are subject to underwriting approval. Coverages and availability may vary by state or province; and additional minimum coverage limits may be available in your state. The scope, limits, exclusions, premiums, and other aspects of the insurance coverages will be subject to the terms and conditions of the actual insurance agreement/policy that may be issued to an insured. Please note that non-admitted insurance products are available only through a licensed surplus lines broker.
Policy Assistant is Coalition’s application process and insurance coverage suggestion engine. The information provided by Coalition’s Policy Assistant is not and should not be construed as insurance advice. Coalition is not liable for any inaccurate, missing, or misconstrued information and makes no guarantee as to the quality and precision of the content. Any insurance purchasing conclusions and decisions such as coverage amounts, limits, and retentions are completely and solely the responsibility of the insured. Coalition may at its sole discretion change the Policy Assistant’s content and information from time to time. At the time of a claim, coverage will be determined in accordance with the terms and conditions of the insurance policy and not the Policy Assistant. Accordingly, you are encouraged to view and/or download your actual policy documentation prior to making any purchase decision.
By utilizing the Services, you certify that you are authorized to act on behalf of the owner or licensee of, or are the authorized representative of an individual, business, or other legal entity having contractual usage rights granted by an ISP or Web Host owning or licensed to use, any and all Internet Protocol addresses (the “IPs”) and the associated computer hardware, network, storage, input/output or electronic control devices, or software installed on such devices (the “Devices”) to which you direct Services to be performed.
You hereby authorize Coalition to perform “Web Scans,” as more fully described below, on any devices and domains specified in Coalition’s underwriting application.
Coalition’s “Web Scans” are conducted to ascertain the compliance of network devices and applications with certain published security standards and to disclose security vulnerabilities that may be present. Security audits may be performed with the assistance of Coalition employees or its appointed contractors, and may from time to time include additional probing and validation beyond the scope of Coalition’s automated scanning system. In certain cases, the exploitation of a vulnerability and/or minimal extraction of data from the target server may be conducted to support Coalition’s security audit findings, or to illustrate a vulnerability to you. Security audits typically include, but are not limited to, port scanning and port connections, evaluating services by checking versions and responses to certain requests, and crawling websites to perform testing of forms, application responses, or to confirm the existence of certain files.
If you elect to report an insurance claim, the information you submit regarding your insurance policy and the loss is subject to review and verification. Coalition reserves the right to request additional information on behalf of North American Capacity Insurance Company and Argo Insurance Company on any reported insurance claim. A claim representative may be in communication with you regarding your claim. All policy provisions contained in your policy remain in effect. If you have any questions concerning the coverage afforded by your policy, please visit the Coalition Support page.
The App may request that you submit content such as text, photos, audiovisual content, and other media content (“User Content”). By providing User Content to Coalition, you are granting Coalition a license to use the User Content in order to make it available through the App.
License Grant By You To Coalition
By uploading content, you are granting Coalition a license to display, perform, and distribute your User Content, and to modify (for technical purposes) and reproduce such User Content to enable Coalition to operate the Services. You agree that these rights and licenses are royalty free, worldwide, and irrevocable, and include a right for Coalition to make such User Content available to, and pass these rights along to, others with whom Coalition has contractual relationships related to the provision of the Coalition Services, solely for the purpose of providing such Services, and to otherwise permit access to or disclose your User Content to 3rd parties if Coalition determines such access is necessary to comply with its legal obligations. You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish User Content you submit and to further grant the rights and licenses to Coalition as provided herein.
Submitted Ideas Policy
When you submit any ideas, suggestions, documents, and/or proposals relating to the Services (or other products or services) to Coalition through the “Contact Us”, User Forum, or Support interfaces or through any other channel or mechanism (collectively, “Contributions”), you acknowledge and agree that: (i) your Contributions do not contain confidential or proprietary information; (ii) Coalition is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (iii) Coalition shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way; (iv) Coalition may have something similar to the Contributions already under consideration or in development; (v) your Contributions automatically become the property of Coalition without any obligation of Coalition to you; and (vi) you are not entitled to any accounting, compensation, or reimbursement of any kind from Coalition under any circumstances.
Do not misuse our Services. You agree not to use the Services or any aspect or feature thereof for any unlawful purpose or in any way that might harm, damage, or disparage any other party. Without limiting the proceeding sentence, you agree that you will: (i) review and comply with these Terms and the Privacy & Security Policy; (ii) comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, export control laws, tax laws, regulatory requirements, and international sanctions (including by OFAC, HMT, EU, UN, etc.); (iii) provide accurate information to us and update it as necessary; and (iv) act honestly and in good faith.
By using the Services you agree NOT to: (i) create an account for anyone other than a natural person (unless you are a company, organization, legal entity, or a brand and represent that company, organization, legal entity, or brand); (ii) defame, stalk, bully, abuse, threaten, harass, abuse, intimidate, harm another person, or engage in any other predatory behavior, including sending unwelcomed communications to others or engage in any other predatory behavior, or incite others to commit violent acts; (iii) use or attempt to use another's account or create a false identity; (iv) duplicate, license, sublicense, publish, broadcast, transmit, distribute, perform, display, sell, rebrand, or otherwise transfer information found in the Services, except as permitted in these Terms, or as expressly authorized by us; (v) reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Services, or any part thereof; (vi) utilize or copy information, content, or any data you view on or obtain from the Services to provide any service that is competitive, in our sole discretion, with the Services; (vii) adapt, modify, or create derivative works based on the Services or technology underlying the Services, in whole or part; (viii) rent, lease, loan, trade, or sell/re-sell any information in the Services, in whole or part; (ix) use the communication systems provided by the Services for any commercial solicitation purposes, including to send unsolicited or unauthorized advertisements, spam, or chain letters; (x) sell, sponsor, or otherwise monetize any service or functionality in the Services, without our express written consent; (xi) remove any copyright, trademark, or other proprietary rights notices contained in or on the Services (whether ours or our licensors'); (xii) remove, cover, or otherwise obscure any form of advertisement included on the Services; (xiii) collect, harvest, use, copy, or transfer any information, including, but not limited to, personally identifiable information obtained from the Services (excluding your User Content, and except if the owner of such information has expressly permitted the same); (xiv) share other users' or 3rd party's information or their User Content without their express consent; (xv) infringe or use our brand, logos, or trademarks in any business name, email, or URL except as expressly permitted by us; (xvi) use or launch any manual or automated system or software, devices, scripts robots, other means, or processes to access, “scrape”, “crawl”, "cache", or “spider” any web page or other service contained in our Services, or to access the Services in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser; (xvii) use bots or other automated methods to access the Services, add or download contacts, send or redirect messages, or perform other similar activities through the Services; (xviii) access, via automated or manual means or processes, the Services for purposes of monitoring its availability, performance, or functionality for any competitive purpose; (xix) engage in “framing”, “mirroring”, or otherwise simulating the appearance or function of the website; (xx) attempt to or actually access the Services by any means other than through the interfaces provided by us. This prohibition includes accessing or attempting to access the Services using any 3rd party service, including software-as-a-service platforms that aggregate access to multiple services; (xxii) engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on the Services' infrastructure, including, but not limited to, sending unsolicited communications to other users or our personnel, attempting to gain unauthorized access to the Services, or transmitting or activating computer viruses, Trojan horses, worms, time bombs, or any other harmful or deleterious software programs through or on the Services; and/or (xxiii) interfere, disrupt, or game the Services, including, but not limited to any servers or networks connected to the Services, or the underlying software.
Coalition reserves the right to investigate you, your business, and/or your owner’s, officers, directors, managers, and other principals, your sites, and the materials comprising the sites at any time and as reasonably necessary to provide our Services to you. These investigations will be conducted solely for Coalition’s benefit, and not for your benefit or that of any 3rd party. If the investigation reveals any information, act, or omission, which in Coalition’s sole opinion, constitutes a violation of any local, state, federal, or foreign law or regulation, these Terms, or is otherwise deemed to harm the Services, Coalition may immediately shut down your access to the Services. You agree to waive any cause of action or claim you may have against Coalition for such action.
We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request; (ii) enforce these Terms, including investigation of potential violations of it; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) cooperate with law enforcement authorities; (v) respond to user support requests; or (vi) protect our, our users', or the public's rights, property, or safety.
You agree to defend, indemnify, and hold harmless us, our affiliates, and our and their respective owners, officers, directors, employees, agents, and/or licensors, from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (i) your use of the Services; (ii) your violation of these Terms; and (iii) your violation of any 3rd party right, including without limitation any copyright, property, publicity, or privacy right; including all actions taken under your account. This defense, hold harmless and indemnification obligation will survive any termination of these Terms and your use of the Services.
To the maximum extent permitted by law, the Service is Available “As Is.” YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (a) YOUR USE OF THE SERVICE AND THE PURCHASE AND USE OF ANY PRODUCTS OR SERVICES ARE ALL AT YOUR SOLE RISK. THE SERVICE IS PROVIDED AND PRODUCTS ARE SOLD ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COALITION EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. (b) COALITION DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (iii) ALL ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED. (c) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR OTHER DEVICE OR LOSS OF DATA RESULTING FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL. (d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COALITION OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT COALITION WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COALITION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY 3RD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL COALITION’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID COALITION IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED “DISCLAIMER OF WARRANTIES” AND “LIMITATION OF LIABILITY” ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.
Coalition’s policy is to investigate violations of these Terms and terminate repeat infringers. You agree that Coalition may, under certain circumstances and without prior notice, immediately terminate your Coalition account, any associated email address, and access to the App and associated Services. Cause for such termination shall include, but not be limited to: (a) breaches or violations of the Terms or other incorporated agreements or guidelines; (b) requests by law enforcement or other government agencies; (c) a request by you (self-initiated account deletions); (d) discontinuance or material modification to the Services (or any part thereof); (e) unexpected technical or security issues or problems; (f) extended periods of inactivity; (g) you have engaged or are reasonably suspected to be engaged in fraudulent or illegal activities; (h) having provided false information as part of your account; (i) having failed to keep your account complete, true, and accurate; (j) any use of the Services deemed at Coalition’s sole discretion to be prohibited; (k) use of fraudulent payment methods; and/or (l) nonpayment of any fees owed by you in connection with the App and associated Services. Further, you agree that all terminations for cause shall be made in Coalition’s sole discretion and that Coalition shall not be liable to you or any 3rd party for any termination of your account, access to the Service, or any disruption to your services such a termination may cause. You expressly agree that in the case of a termination for cause you will not have any opportunity to cure. You further acknowledge and agree that notwithstanding any termination, your obligations to Coalition set forth in Sections 2, 3, 4, 15, 16, 17, 18, 19, 24, 26, 27, and 28 shall survive such termination.
We reserve the right, at our discretion, to modify these Terms from time to time, which modification will be effective upon the posting of the modification to our App, and will apply to causes of action arising after the effective date of the change. You should continue to check the App for changes. Your continued use of our App or otherwise the Services following the posting of changes to these Terms will mean that you accept those changes.
The App may contain links to 3rd party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We are not affiliated with those websites, do not endorse them, have no control over those websites, and assume no responsibility and/or liability for the content, privacy policies, or practices of any 3rd party websites. In addition, we will not and cannot censor or edit the content of any 3rd party site.
Unless you expressly provide us with written notice to the contrary, Coalition shall be permitted to identify you as a customer, to use your website’s name in connection with proposals to prospective customers, to hyperlink to your website’s homepage, to display your logo on the Coalition website, and to otherwise refer to you in print or electronic form for marketing or reference purposes. You may contact us at [email protected] to request references, logos, or hyperlinks to your website be removed. We will comply with such requests in our reasonable discretion.
Coalition reserves the right, in its sole and absolute discretion, to transfer, assign, sublicense, or pledge in any manner whatsoever, any of its rights and obligations under these Terms to a subsidiary, affiliate, successor thereof, or to any 3rd party whatsoever, without notifying you or receiving your consent. You shall not, by operation of law or otherwise, transfer, assign, delegate, sublicense, nor pledge in any manner whatsoever, any of your rights or obligations under these Terms.
We reserve the right to discontinue or modify any aspect of the Services at any time. These Terms, together with the Privacy & Security Policy, and any other legal notices published by us on the Services, shall constitute the entire agreement between us concerning the Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements that may conflict with or purport to modify any aspect of this agreement. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and a party's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms and your use of the App and Services are governed in all respects by the laws of the State of California, without giving effect to any principles of conflicts of laws. Any dispute concerning the App or these Terms shall be subject to the exclusive venue of a court of competent jurisdiction in San Francisco County, California.
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
a. Agreement to Arbitrate
This Dispute Resolution by Binding Arbitration section is referred to in this Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and Coalition, whether arising out of or relating to this Terms of Service (including any alleged breach thereof), our services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Terms of Service, you and Coalition are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
b. Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AND COALITION AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND COALITION AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
c. Pre-Arbitration Dispute Resolution
Coalition is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at [email protected]. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Coalition should be sent to Coalition, Inc., 1160 Battery St., Ste 350, San Francisco, CA 94111 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If Coalition and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or Coalition may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Coalition or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Coalition is entitled.
d. Arbitration Procedures
Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, http://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, http://www.adr.org/consumer_arbitration. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Terms of Service as a court would. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms of Service and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Coalition and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If your claim is for $10,000 or less, Coalition agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.
e. Costs of Arbitration
Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. If the value of the relief sought is $75,000 or less, at your request, Coalition will pay all Arbitration Fees. If the value of relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, Coalition will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, Coalition will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection (b) titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection (b) above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless subsection (b) above is deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Terms of Service will continue to apply.
h. Future Changes to Arbitration Agreement
Notwithstanding any provision in this Terms of Service to the contrary, Coalition agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Platform, you may reject any such change by sending Coalition written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
By using the Services, you agree to have all records, including the insurance policy, provided to you in electronic form. This consent, unless withdrawn, applies to all transactions between you and Coalition. However, you have the right to receive communications from us, including the insurance policy, in paper form if you wish by withdrawing this consent. If you withdraw the consent to provide you with records in electronic form, you will then be provided with records in paper form. To withdraw your consent, you must email us at [email protected] with the following subject line: “WITHDRAW ELECTRONIC CONSENT.” The body of the email must include your name, policy number, effective and expiration dates of the policy, the effective date of your withdrawal, and whether you want (a) all communications to be in paper form and (b) your insurance policy to be sent to you in paper form.
The authoritative version of Coalition’s Term of Service is available at: https://www.thecoalition.com/terms. While translations of these terms may be provided in multiple languages for your convenience, the English language version hosted at the link above is binding for all users of the App, and the Coalition Services.
The headings and captions used in these Terms of Services are inserted for convenience only and will not affect the meaning or interpretation of these Terms of Service.
Under California Civil Code Section 1789.3, California users of the Services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at 916.445.1254 or 800.952.5210.
The following information is disclosed pursuant to various state insurance laws. The insurance products provided subject to these Terms are underwritten by the following insurance companies:
The Services are controlled and operated by Coalition, Inc. located at:
1160 Battery St., Ste 350
San Francisco, CA 94111
When using Coalition, you consent to use electronic communications, electronic records, and electronic signatures rather than paper documents for the forms provided on this web site. Those forms include:
You agree that your electronic signature is legally binding, just as if you had signed a paper document. When we provide you an electronic notification indicating a document is available electronically and we do in fact make it available online, that shall have the same meaning and effect as if we provided a paper document to you, whether or not you choose to view it. Your consent to use electronic signatures and documents applies to materials related to purchasing and effecting your insurance policy.
In order to use electronic signatures and to receive electronic communications, you must have
You also confirm that you have the hardware and software described above, that you are able to receive and review electronic records, and that you have an active email account. You must keep your email or electronic address current with us. You must promptly notify us of any change in your email or other electronic address. You may change the email address on record for you through our website or by contacting us at +1 415-429-3045. We may provide you with separate instructions to update your email address from time to time. You agree that if we send an email message to you regarding any electronic communication or send any electronic communication to the email address you have provided us and such email message is returned as undeliverable, we will be deemed to have provided such electronic communication to you.
You may withdraw your consent to receive electronic communications at any time. If you wish to do so, you must email us at [email protected] with the following subject line: “WITHDRAW ELECTRONIC CONSENT.” The body of the email must include your name, policy number, effective and expiration dates of the policy, the effective date of your withdrawal, and whether you want (a) all communications to be in paper form and (b) your insurance policy to be sent to you in paper form.